Shipping and Returns
Shipping
Global Girls offers free USPS Ground shipping on orders over $175 before tax (continental US only).
Our goods generally ship via the US Postal Service using Priority Mail.
1 pair of sandals to anywhere in the continental US costs $14.70.
2 pairs of sandals to anywhere in the continental US will likely have free shipping due to the value being over $175.
Please email us for a quote on the shipping/handling costs for bags and other large items on the website.
Please note that these processing and shipping provisions are only general guidelines. Global Girls is not responsible for shipping carrier delays and cannot ensure that the time frames noted above will be met. If you need your order by a certain date, please email me with your order.
Most packages arrive in 3-4 Days to most US locations. Please allow 6-8 Days for shipping to Alaska and Hawaii. Global Girls cannot guarantee the timing of packages once turned over to the carrier.
Please email us upon ordering if you need overnight or 2nd Day Air delivery, and we will give you a price quote.
Other Shipping Information
If you decide to refuse any shipments from Global Girls, you are responsible for the original shipping charges to you and the cost of returning the package to Global Girls. This amount will be subtracted from your merchandise refund. Packages returned to us for failed delivery (three failed delivery attempts) will be subject to a $20 fee to reship the order.
Please allow 4-6 weeks for shipments to all military APO/FPO/DPO addresses.
Please note that all officially recognized United States Holidays are not considered business days and will therefore increase delivery times.
Do you ship internationally?
Please contact us if you have a special non-US request, and we will do our best to accommodate you.
Returns & Exchange Policy
Online Purchases
Your satisfaction is our highest priority at Global Girls.
Returns can be initiated within 30 days of the delivery date under My Account > Order Status. A Return Authorization number will be provided for qualified returns.
Damaged goods will be replaced whenever possible; if the item is no longer available, your money will be refunded, or you can opt to receive a credit that is valid for one year from the date of issue.
We are not able to accept worn or altered items unless defective. Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs.
All items returned must be in the same condition in which they were purchased. We have the right to deny a credit if the merchandise returned does not meet our return policy requirements.
Please ship your items to the address provided within 5 business days once you have received your Return Authorization Number.
Returns must be sent by U.S. Postal Service, UPS, FedEx, or other traceable carrier. For your own security, we recommend that the return package be insured for the full retail value of the merchandise and have tracking information for your reference. GLOBAL GIRLS IS NOT RESPONSIBLE FOR ANY LOST OR DAMAGED PACKAGES. We do not accept C.O.D. deliveries.
SALE MERCHANDISE is FINAL SALE unless you wish to exchange the same item for another size. If the desired size is not available for the sale item, then we will issue a credit (less the original shipping cost) that is valid for one year from the date of issue.
If you are entitled to a refund, it will be credited back to the original method of payment within seven (7) business days of receipt, less shipping and handling charges. Please be aware that some card returns can take up to 30 business days for banks to complete, depending on their processing time. This can vary between card issuers, and unfortunately, we are unable to influence this.
If an item you ordered is not available, we will attempt to contact you to let you know. If we are unable to contact you, we will cancel the order for that item and will fulfill all available items on the order. We will not substitute any item without your prior permission. Price adjustments are not available for items which have gone on sale since being purchased.
Exchanges
If you wish to make an exchange, please email us and let us know the reason for the exchange and what you want instead and we will reply to you as to how to proceed (unless your merchandise was damaged, in which case we will replace it if possible).
Global Girls’ sandals and accessories are all handmade. We are committed to offering well-crafted products that look good and wear well. There may be slight variations in color, texture and finishing of the shoes. These are not considered flaws but rather part of the handmade appeal.
It is the customer’s responsibility to check the product promptly upon its arrival to make sure it is free of any defects. Returns are accepted on all items purchased online unless otherwise noted in the item description.
Gifts
If you have received Global Girls merchandise as a gift and would like to exchange it for something else, please follow the return policy above and check the “Store Credit” box on the Return Form, which you can link to here. Returns must be made within fifteen (15) days of your receipt of the merchandise. Upon our receipt of the item, we will create and send you a store credit code that you can apply toward the purchase of any item on the site. You may enter this code at checkout when you place your new order.
For Merchandise Purchased at our Retail Shows
Your satisfaction is our highest priority at Global Girls.
Shoes, belts, or collars purchased at one of our events may be exchanged within 10 days of purchase, provided they are in their original condition and show no signs of wear.
If you wish to make an exchange, please email us with the reason for the exchange and what you would like instead, and we will reply with instructions on how to proceed. The customer is responsible for all shipping charges. Please email us for the return address.
If your merchandise is damaged, we will try to replace it.
If we do not have the replacement item currently available, you will receive a credit that is good for one year from the date of issue.
Still have questions?
Email: linda@shopglobalgirls.com